1. Subscription Cancellation:
Subscribers have the right to cancel their subscription at any time by accessing their account settings within the app or by contacting our customer support team at sales@motomap.in or +91-9778269009.
2. Refund Eligibility:
Subscribers may be eligible for a refund of the subscription fee under the following circumstances:
- A refund request is made within 12 hours from the date of the most recent subscription payment.
- The subscription has not been used to access premium features or services during the current billing cycle.
3. Refund Process:
Once a refund request is approved, refunds will be processed within 15 business days via the original payment method used for the subscription or by bank Payment. Subscribers will receive email confirmation of their refund.
4. Non-Refundable Fees:
Certain fees associated with the subscription, such as transaction fees or service charges, may be non-refundable. These fees will be clearly communicated to subscribers during the subscription process.
5. Prorated Refunds:
Subscribers who cancel a subscription in the middle of a billing cycle may be eligible for a prorated refund based on the remaining unused days of the subscription.
6. Premium Features:
If a subscriber cancels their subscription but has used premium features or services during the current billing cycle, no refund will be provided for that cycle.
7. Changes to Subscription Plans:
Subscribers can upgrade or downgrade their subscription plans at any time. Changes to subscription plans will take effect at the beginning of the next billing cycle.
8. Contact Information:
Subscribers should contact our customer support team for all refund and cancellation inquiries. Our support team can be reached at sales@motomap.in or +91-9778269009.
9. Modifications to the Policy:
We reserve the right to modify the terms of this refund and cancellation policy as needed. Any changes will be communicated to subscribers via email and updated on our website and within the app.
10. Compliance with Laws:
This policy is designed to comply with applicable consumer protection laws and regulations governing subscription-based services.
11. Language and Accessibility:
This policy is available in ENGLISH for the convenience of our subscribers. It is accessible within our app and on our website.
12. Customer Education:
We encourage all subscribers to review this policy before subscribing to understand their rights and responsibilities.